Disclaimer & FAQs

Thank you for choosing GlowGenz. We value your trust and are committed to providing high-quality products tailored to your skincare needs. Before using any of our products, we encourage you to carefully read this disclaimer to ensure your safety and satisfaction.

Individual Skin Reactions:

Please note that skincare ingredients may produce different results on different skin types. While we formulate our products to be suitable for a wide range of skin types, individual reactions may vary. Some ingredients may work wonderfully for one person but may cause irritation or adverse reactions in another. We recommend conducting a patch test before using any new product, especially if you have sensitive skin or known allergies.

Patch Test Instructions:

To conduct a patch test, apply a small amount of the product to a discreet area of your skin, such as the inside of your wrist or behind your ear. Wait 24 hours to observe any signs of irritation, redness, or discomfort. If you experience any adverse reactions, discontinue use immediately and consult with a healthcare professional.

Product Performance Variation:

Each individual's skin is unique, and as a result, the performance of our products may vary from person to person. Factors such as skin type, concerns, lifestyle, and environmental influences can all affect how a product works for you. While we strive to provide accurate product descriptions and recommendations, we cannot guarantee specific results for every customer.

Return and Exchange Policy:

Please be aware that skincare products cannot be returned or exchanged due to personal preferences or individual reactions. We stand behind the quality of our products, and if you experience any issues with a purchase, please contact our customer service team for assistance.

Scent Preferences:

We understand that scent preferences are subjective and can vary from person to person. While we take great care in formulating products with pleasant scents, we cannot guarantee that every customer will enjoy the fragrance of a particular product. Therefore, we do not accept returns or exchanges based on scent preferences.

Important for Pregnant Customers:

If you are pregnant, please contact your physician before using any of our products—especially the ones with essential oils. While we don’t use any actives in our products, it’s still important to read the ingredients before using a product.

Contact Us:

If you have any questions, concerns, or feedback regarding our products or policies, please don't hesitate to reach out to our customer service team. We are here to assist you and ensure your experience with our brand is positive and satisfying.

Thank you for choosing GlowGenz. We appreciate your support and look forward to helping you achieve healthy, radiant skin.

FAQs:

Once the orders are placed, they cannot be cancelled.

We don’t exchange something unless you have received a wrong product.

Delivery is not free unless mentioned.

We do not offer refunds.